Role Purpose: To provide immediate, high-fidelity technical troubleshooting and platform orientation for both vendors and buyers using the Olistic ecosystem.
Key Responsibilities:
Troubleshoot merchant dashboard glitches, payment gateway integrations, and front-end errors.
Conduct technical onboarding sessions for creative entrepreneurs, translating complex platform features into simple instructions.
Document recurring bugs and interface friction points, creating clear technical briefs for the core engineering team.
Requirements & DNA:
Background in Computer Science, Management Information Systems (MIS), or a self-taught tech enthusiast with a strong portfolio.
Basic understanding of web architecture, APIs, and e-commerce CMS frameworks.
High empathy combined with relentless patience—essential for handling traditional artisans transitioning into digital commerce.
Orange Economy Digital Leader